Returns

If you are not satisfied with your purchase of a Totally Hip product, please call 604 638 8180 or email sales@totallyhip.com for a Return Material Authorization (RMA) request within 10 business days of the receipt of the product.

If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. Please note that Totally Hip does not permit the return of or offer refunds for the following products:

1 - Opened software
2 - Electronic software downloads

Please read the product information for electronic software downloads and prior to opening the software carefully since these purchases are non-refundable.

The product must be returned with shipping pre-paid to Totally Hip within 10 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 15% restocking fee will be assessed. Shipping charges are non-refundable.

NOTE: Totally Hip recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Totally Hip or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.